The eCommerce industry has evolved a lot in recent years and is continuing to rule the global market.
It has literally transformed the retail industry rapidly and got enhanced with time. The main reason behind eCommerce getting more responses from customers is the pandemic.
During the pandemic, it was the eCommerce platform that delivered the essential goods to people at their homes during the tough times of the Covid-19 pandemic when the whole nation was imposed with the lockdown.
Ecommerce was there before the pandemic but didn’t have that much importance as it has gained now. New technologies have made this platform more easy6 to use and affordable for the consumers and that is why people are getting attracted to such eCommerce platforms.
Here we will understand what is the future of ecommerce and some of the future trends in the eCommerce industry, that will certainly be the future of the eCommerce industry.
Revenue from eCommerce Industry
Talking about the figures is the best way to know about the future of the eCommerce industry. It is estimated that the global eCommerce sales will reach a whopping amount of $2.7 trillion in the upcoming year and probably it will reach $3.4 trillion in 2025.
After studying the graph of the eCommerce industry, it is crystal clear that the future of eCommerce is safe and stable than anything else with no signs of failing in the future.
Having such impeccable growth in recent times, eCommerce sales are captivating most of the retail market. Along with the technological advancements and the digital transformation all over the world, it is damn sure that the future of eCommerce is really bright.
Delivery Drones
When you purchase anything from an eCommerce store, then the respective eCommerce store delivers the said product to you through their delivery agents in the stipulated time without fail.
Now moving forward such eCommerce companies are trying to use drones as their delivery boys.
Many such companies have tested such drones for their delivery work and have got good feedback from their customers. Ecommerce giant Amazon is working to develop their own delivery drones which can be used solely for the delivery of various kinds of products irrespective of the size, weight, type, etc.
There are several advantages of using a delivery drone, some of the important ones are listed below –
- Delivers in quick time
- Fewer freight costs incurred
- Minimize human errors
- Environment friendly
- Customer satisfaction by the quick delivery
Single Channel experience
It is not that people only prefer online shopping. People prefer convenience. If you consider a person, he will choose to shop online on an eCommerce platform according to his convenience when he is busy with his chores and unable to go out and shop.
For example, if a person is walking around the streets and found a beautiful jacket in a store, he will probably go and buy it. In the same case, if the said person is having less time to shop then he will just think to shop it later and in the meantime, he will search the jacket online and if he finds it on an eCommerce platform, he will straightway purchase it.
This is the simple logic behind it. And that is why preparations are going forward to integrate both these sales channels in one single platform. This means that the retail shop and the online platform will be combined and working together in order to fulfil the customer’s demand.
Smooth Payment Options
One of the greatest advantages of such eCommerce platforms is the flexible payment methods. Such platforms offer plenty of payment options for you to pay for your shopping.
According to the reports, about 25% of people prefer to shop on a specific online platform due to its quick payment feature, which gives agility to the entire shopping process of an individual and gets the product delivered in the stipulated time.
Various eCommerce platforms have integrated various payment methods with external sources which helps the customer to pay quickly and have their goods delivered in time.
And that is why there is continuous improvement in the online payment methods of such platforms which serves the purpose of making the shopping experience better for the consumer.
Personalization
To retain a customer, it is very essential that you build a relationship with the customer. And that is why the customer is treated as God when he or she enters a store to shop for their needs.
The same is being incorporated in the online shopping module on eCommerce platforms. Many eCommerce platforms try to build a relationship of trust with their consumers by offering them discounts, providing them with quick and good service, analyzing customers and providing them with their personalized shopping carts, etc.
Along with this, the eCommerce platforms are continuously improving the service times, from 48 hours to less than 24 hours, which connects with the consumer emotionally too and the consumer then always prefer the same platform.
With such activities, consumers build a sense of trust with a certain eCommerce brand and mostly use the same platform to shop for their needs.
Ease of Access
It is the most important trend which is leading the future of eCommerce. If the eCommerce platform provides an easy to access platform, then the said platform will surely retain its customers.
Ease of access includes quick search, voice search, personalized carts, quick purchase options, chat services, etc. many eCommerce platforms have already utilized such things and continuously improving on them.
So, these are some of the top trends in the future of eCommerce industry, there are certainly more but these are ample to understand the importance of the eCommerce industry and how this industry is going forward.
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