Features and process of an Order Management Software

If you are managing an online or an offline business, where you deal with customer orders and fulfillment, you need to pay special attention towards getting an order management software implemented. It can deliver a variety of benefits to you with taking your business operations to the next level.

What exactly is an order management software?

An order management software is a software platform or a tool, which a business can use in order to track orders, sales, fulfilment, and inventory. In addition to that, people who work for the business are provided with the opportunity to go ahead with locating partnerships needed for the products in order to locate the customers who purchased them.

An order management software is in a position to create a massive overall impact on your business. In other words, it can contribute a lot to many different areas of the business. They include:

• Product information
• Sales channels
• Customers
• Suppliers for receiving and purchasing
• Inventory levels and location
• Order printing, which includes shipping, processing, packing, and picking
• Customer support, including returns and refunds.

What are the features of an order management software?

Now you have a basic understanding of what an order management software is all about. While keeping that in mind, you should go ahead and take a look at the features and processes offered to you by an order management software as well. Then you can determine whether it is worthy for you to invest your money and get your hands on an order management software or not.

• You can centralize order management

One of the key functionalities offered to you by an order management software is the ability to centralize order management. You will be getting sales from many different channels and marketplaces. Managing all these orders through a manual process can be quite overwhelming. That’s why it is important for you to stick to proper order management software. The order management software will even provide you with real-time order status updates and notifications. Based on these details, you can ensure a high level of customer service as well. In addition to that, you can make sure that order processing is done in a timely manner.

• You have multiple payment gateways to consider

The order management software will provide you with access to multiple payment gateways as well. This can help you to deliver a better overall experience to the customers to go ahead and proceed with their transactions. You can even see a boost in your transactions when you implement an order management software. In addition to that, you are provided with the chance to go ahead and integrate the order management software along with a fraud check service. This can deliver enhanced security and protection to the merchant.

• You can take complete control over inventory

As a store owner, you will come across the need to take better control over inventory management. That’s where an order management software will be able to provide much-needed support and assistance to you. You will be able to sync all your inventory with the order management software and make sure that you undertake new orders from customers based on what you are capable of delivering. If you don’t have enough stock of a specific item, you will not be able to accept customer orders. The order management system can provide support to you with that. Therefore, you can ensure that you don’t leave any disappointed customers. The ability to take complete control over inventory can assist you in updating the stock levels accordingly while you are reserving goods, which are added into the cart.

• You can integrate the order fulfilment points

There can be many order fulfillment points in your business. You will be able to go ahead and integrate all of them into your order management software. Along with that, you can define the availability of the items that you have inventory based on the location.

If your store is functioning based on a dropshipping model, the order management system can deliver a great help to you. That’s because you will be able to keep track of the entire order fulfilment progress. You can even see when the items are being delivered for fulfilment. Then you can receive shipping confirmations in a timely manner as well. This can make life easy for you while you are remotely managing the business.

• You can integrate shipping services

Another great feature that you can discover in an order management software is that you are provided with the chance to go ahead and integrate shipping services. You will be able to use multiple shipping services without any hassle. IN addition to that, you will also be able to make sure that you have a better picture of shipping at all times. This can also provide you with the chance to go ahead with new opportunities, such as to receive payments upon delivery.

• You can engage with customers in a better manner

Last but not least, you need to understand that the order management software is in a position to provide a better level of customer engagement to you. Customers are expecting your business to provide a high service level at all times. You will be able to provide that service level through the assistance that you are getting out of order management software. For example, you have a complete picture of the order fulfilment process in your mind. Therefore, you can respond to your customers when you get requests from them, instead of being clueless.

Now you have a solid understanding of the features and processes that an order management software can deliver to you. Getting a one for your business can, therefore, be considered as a great investment. You can simply go for it and make sure that you receive all the benefits mentioned above.